1. What is Visionwear?

Instead of just talking about being different, we are taking action to prove that Ironpulse is unlike any brand you’ve been a part of before. Therefore, we pioneered a new market for entrepreneurs and trendsetters, called Visionwear. 

Visionwear provides the opportunity for us to invest back in like-minded individuals who pride themselves on taking the road less traveled. Meant for those who know no complacency, this apparel aides in fostering innovation while allowing you to conquer in comfort. 

2. Best ways to contact you?

- General: contact@shopironpulse.com

- Podcast: podcast@shopironpulse.com

- Legal: privacy@shopironpulse.com

- Returns and Exchanges: returns@shopironpulse.com

3. Who are the founders?

Cameron Smith and Kyle Nymberg

1. International customs fees, will I have to pay those?

All orders are currently shipped from the United States, therefore international orders may be subject to customs fees.

When receiving goods from a different country, customs duty and import taxes may occur.   

Payment of any duties and taxes is the customers responsibility and these charges are generally paid for upon receiving your order. Ironpulse is not responsible for any duties and taxes imposed on your package. Duties and taxes are determined by your country's customs agency. Charges do not always occur, however, depending on your country's thresholds for imported goods, you may receive a duties and tax charge. 

If you reject your package or if it is rejected by your local customs agency, we will refund you for the cost of goods *excluding shipping and handling* once we receive the goods back to our fulfillment center.

If you're still unsure on whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information before placing your order.

Still have questions? Please contact our support team here: contact@shopironpulse.com

2. How can I track my order?

Once your order has been shipped, you will receive an email with your tracking and shipping information. Simply click on the link in the email and enter your order number and email address or sign into your account. (*Be sure to enter your valid email address info at checkout.)

We are not responsible for any lost or stolen packages. If you are having trouble tracking your package with the tracking number we provide, please contact the carrier.

3. When will my order be shipped?

All orders placed before 5pm EST will be shipped out the following business day.

4. What are my shipping options?

Shipping options will be chosen at checkout by the customer. Ironpulse offers a variety of shipping carriers that stem globally. The shipping rate and carrier will be determined by the customer at the speed they wish to receive the items.

5. Can you deliver to a PO Box?

As long as the package will fit in the PO box, we can absolutely ship it there. Just make sure the information is present in the shipping and delivery portion of the checkout process.

6. Can you change my shipping address?

If you realize that you have made a mistake with your order, please contact us immediately via email at contact@shopironpulse.com (not via social media). Our support team will inform you on the possibility to change the intended delivery address.

Please note that we process orders daily, and once the order has been picked, packed and/or shipped we are unable to assist you with any correction.

7. Do you deliver to military addresses?

Yes, we do ship to military addresses, please be sure to use the APO or FPO address to have your package handled by the Military mail system.

8. What packaging do you use?

We use pollution-free and environmentally friendly packaging that is harmless to the ecological environment and human health. It can be reused, recycled, and conforms to the sustainable development. 

When it comes to packaging, our concept has two meanings: one is to protect the environment, the other is to save resources. The two are complementary and inseparable. Environmental protection is the core and saving resources can reduce waste, in fact, it is the protection of the environment from the source.  

Our environment-friendly packaging is developed with natural plants and related minerals as raw materials.

Our packaging allows us to:

- Diminish reliance on fossil fuels

- Reduce use of natural resources

- Increase use of recycled products

- Become more energy efficient

- Increase use of renewable resources

- Have cleaner and safer oceans while reducing harm to marine life.

1. What payment types do you accept?

Mastercard

Visa

American Express

PayPal

Venmo

Shopify Pay

Apple Pay

Google Pay

Discover

2. Will I be charged in USD?

All transactions will be finalized in USD.

3. I placed an order using split payment?

Orders paid using split payment (part gift card, part other payment method) will always be refunded to the gift card(s) first. Any remaining balance will be paid back to the other payment method originally used.

4. An item I bought is now a lower price, can you refund me?

We can’t refund the difference because the prices applicable can occasionally change depending on demand, stock and upcoming sales without prior warning.

1. The item/size that I want is out of stock, when will it be available again?

Our products will not be restocked once they are sold out due to each item being exclusive. However, that does not mean similar products will not be a part of future launches. If you wish to be notified for release of similar items, be sure to subscribe to our newsletter so you can be one of the first to know when new items are arriving.

2. What are the sizes of your items?

Different products have different sizing. Please view the product description for what you are interested in to see the sizing for that item. If you are uncertain about a particular fit or still have questions, please contact us via the email address provided above.

3. How can I return/exchange an item?

Please see our Returns and Exchange policy.

Final sale items are not able to be returned, exchanged, or refunded.

The quality of these products respect Ironpulse high quality of standards.

Still have questions? Please contact our support team here: returns@shopironpulse.com

4. What is the best way to wash my Ironpulse gear?

For long, lasting care, please read the wash labels that are attached to each item. Each item is different, but we would recommend hang drying for all items. 

5. How do I order a gift card?

A gift card order can be placed via our website. Gift cards are not physically shipped, you will receive a confirmation email containing your gift card code.

6. How long is my gift card valid for?

Your gift card does not expire.

7. I want to return an item that is past the 30-day return window?

We do not accept returns passed the 30-day window.

1. I haven’t received loyalty points for my recent purchase?

Sometimes the process on the backend may not show real-time. If that is the case, please allow for a 5-business day approval period on loyalty points for new purchases. 

Note that our return period is 30 days, therefore once you redeem your points you are not eligible for a refund on return of items.

Any items purchased prior to entering the Vault for our investment, or donation are not eligible for refund. Meaning you can’t purchase items, have us invest in you and then ask for a refund if our investment went through to you. If that’s the case, your refund will be rejected.

2. What is your points system and how does it work?

Our point system is unlike anything you’ve seen before! The more points you accumulate, the more you're rewarded for future purchases, donation, and/or investment.

The Vault amount is what we will invest in you via PayPal or Venmo, pending your submission is accepted. We will match your points 1:1 to invest into your business because we believe in your goals and want to help you reach them. Points accumulated are based off of what you actually pay, after any sales or coupon discounts have been taken off. For example, if your order came out to be $90 after a 10% coupon, then you will get $90 worth of points instead of $100.

There is also the option to donate to a charity, non-profit or social cause of your choosing. We will take your points and match them 1:1 on your behalf. All you have to do is click the “Loyalty” page, scroll down to “Donate”, click “Redeem” and fill out the brief form. Once the donation is made, you will receive an email with the invoice. (In order for the donation to be made, the organization you choose must accept payment via their website. Otherwise, we may ask you to provide another organization)

1. What is it?

The Vault is how we put our money where our mouth is and invest in YOU. To view more details, please visit the “Loyalty” page here.

2. How can I benefit from the Vault?

Ironpulse will invest money in you, pending you’re submission approval.

Once your submission is accepted, we will review the details you sent and then invest via PayPal or Venmo, no strings attached.

Note that international investments may incur a fee, of which, we will cover for you.

3. Do I have to have a PayPal account for you to invest in me?

In order for us to invest in you, you must have a PayPal or Venmo account. Don’t worry, you can quickly create one here for free!

PayPal is available in more than 200 countries. To see if your country is supported click here.

Although PayPal accepts different currencies, transactions will be in USD.

Ironpulse will cover PayPal transaction fees if your submission is accepted.

4. I submitted the wrong PayPal/Venmo username?

Contact us ASAP once you know you have sent the wrong information. Unfortunately, if you submit the wrong username and we send the money there is nothing we can do to get it back.

Fastest way to reach us is contact@shopironpulse.com

5. What are the requirements to be accepted? 

Being the go-to brand for entrepreneurs, Vault submissions we look for include, but are not limited to the following, 

Incorporate a business 

Have a side hustle in which you are working towards turning into a full-time job 

Support, inspire and educate people on how to pursue—and achieve—their dreams 

Charity or volunteer work 

Compete in a registered event that challenges yourself 

Ironman Triathlon 

CrossFit 

Powerlifting 

Produce or publish something personally 

Book 

Song 

Movie 

What we look for when approving submissions to the vault: 

An invoice for your venture that you want us to invest in. The name of the individual who has the Ironpulse account must be the same person on the invoice you want us to approve for Vault transfer  

Align with the Ironpulse mission, vision, and values 

Like-minded individuals  

Active social media and/or website (feel free to tag us: officialironpulse)

6. Why was I rejected?

Been rejected? No worries, the money is still yours for store credit. We will provide you with information as to why you were rejected and potentially tell you what you can do to be accepted. 

Reasons for rejection include, but are not limited to the following,

The person who has the Ironpulse account is not the same person who is on the invoice for transfer. Vault transfers cannot be made to your account unless the supporting evidence has your name on it

Lack of supporting evidence (i.e. insufficient proof that you own a business or personally took part in charity work)

Please provide pictures, documentation, website URL, social media links, or anything else that you think would benefit your case for being accepted

Your submission does not align with our mission, vision, or values

Your submission promoted violence, discrimination, or something else that goes against our policies

Note: acceptance and rejection are on a submission by submission basis. That means you must be accepted each time you wish to place a transfer

Cannot use the same supporting evidence more than once. (you can use the same reason, but must provide new submission evidence so that we can see you're making progress and continuing to pursue your dreams)

Evidence date must be submitted within a year of the transfer date. For example, you have enough points to transfer $20 on October 1, 2020. The reason for transfer and evidence cannot have occurred before October 1, 2019

7. What happens to the funds when I am rejected?

If your Vault submission happens to be rejected, don’t worry! You will not lose your points.

8. How long does it take to receive funding from the Vault?

Approval from the Vault will take 5-7 business days, after that, please allow up to 5 business days for the payment to be processed.

9. How many submissions can I make for an investment each month?

There is no limit to the submissions, pending your balance remains $5 or greater. If you’re transaction is less than $5, you will automatically be rejected.

10. Is there a limit to the amount that I can withdrawal per approval?

At any one time, a person can only withdrawal up to $1,000 per Vault submission.

In order for us to make an investment in you, your balance must be $5 or greater. Since we match 1:1 the total would be $10.

11. I filled out the form but wasn’t able to submit all my supporting evidence.

Please contact us at contact@shopironpulse.com with your account information (email, name) as well as the supporting evidence you wish to submit.

12. If you invest money in my company what does that mean?

If we send the money to your business accounts, you will be able to report it as income for your business for the year.